PI's: Establishing Rapport In an Interview

Interviewing is one of the critical skills that private investigators bring to the table in any investigation. Gaining information from witnesses, suspects, and subject matter experts often is the primary method that private investigators use to solve a case. 

Establishing rapport with the person being interviewed is the first step in any interview, increasing the chances that the private investigator will gain the information they need. Before an interview, gather information about the individual such as reading statements they have provided prior to the interview, understanding their role in a company, or the reason they are being interviewed. Then; 

1. Start with a conversational approach - Introduce yourself and state the purpose of your interview. Remember to smile. 
2. Ask about the individual - Spend a few minutes talking with the individual about their position, role in the company, or how they are associated with the investigation. Chat about their hobbies, interests if time allows.
3. Show genuine interest in the individual - Let them know you are listening to them. Paraphrase information they share with you.  
4. Use their name - Get their permission, "May I call you Rob?". Then use their name when talking, asking questions. This helps to establish a connection with the individual, personalizing the interview.
5. Be friendly, empathetic - Let them know you understand or are trying to understand their position in a specific investigation. "I can imagine that you feel threatened about being interviewed." Or, "It's tough to be under-appreciated in your work." 
6. Maintain rapport throughout the interview - Private investigators that continually build rapport with the interviewee gather more information. Those being interviewed that feel comfortable with the investigator are more willing to share information that may be relevant to the case. 

Building rapport requires effort on the part of the private investigator in an interview situation. Think of building rapport as making an investment in the investigation. It requires a few minutes of time but can provide excellent results. 

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